NPD Group COVID-19 British Foodservice Sentiment Study

London, March 30th, 2020 – Global information company The NPD Group says results from its COVID-19 British Foodservice Sentiment Study shows nine out of 10 respondents agree that temporary closure of out-of-home or eat-out establishments is a sensible precaution. Carried out on 20th March 2020, before the nationwide lockdown was announced, the NPD survey indicates that there is scope for the delivery channel to extend its reach.

Almost four in 10 (39%) of respondents are already using delivery services, and a further 42% told NPD that delivery services are either not available where they live, or that they do not use delivery services. However, one in 10 respondents (10%) said they will now try using delivery for the first time during the COVID-19 outbreak. A further 8% of those who regularly order from a delivery service will now do so more often.

Looking ahead, more than half of all respondents (53%) say they will return to eating out once the COVID-19 pandemic subsides and British foodservice outlets are permitted to open in a conventional manner. In addition, a quarter of respondents (24%) say they will eat out more often than before.



Related Content
COVID-19 and British foodservice – expect to see deals, delivery and technology as part of the ‘new normal’
COVID-19 and British foodservice – expect to see deals, delivery and technology as part of the ‘new normal’

I believe the ‘new normal’ will involve three key components: deals; delivery; and the increased use of technology.

test
test

In February, as the world watched the COVID-19 crisis unfold in China and elsewhere, the first confirmed cases were appearing in the UK, and we were heading towards the restrictions that have overwhelmed so much of British foodservice. With everyone’s thoughts focused on the restart and the recovery it makes sense to try and understand how this might be achieved.

COVID-19 and British foodservice – Q1 Impact
COVID-19 and British foodservice – Q1 Impact

In February, as the world watched the COVID-19 crisis unfold in China and elsewhere, the first confirmed cases were appearing in the UK, and we were heading towards the restrictions that have overwhelmed so much of British foodservice. With everyone’s thoughts focused on the restart and the recovery it makes sense to try and understand how this might be achieved.

Delivery, drive thru and click & collect step up during Coronavirus
Delivery, drive thru and click & collect step up during Coronavirus

The newer channels for out-of-home eating provide much-needed respite to both Britain’s population and hard-pressed foodservice operators during COVID-19


Press Contact

Lucy Green
Greenfields Communications
07817 698366
Lucy@greenfieldscommunications.com

The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050

Want more?

Complete this form to hear from NPD.


To find out more see our privacy policy.

Want more?

Complete this form to hear from NPD.

We will not sell your information. View privacy notice | Cookie Settings.

Follow Us

© 2020 The NPD Group, Inc.