NPD Group COVID-19 British Foodservice Sentiment Study

London, March 30th, 2020 – Global information company The NPD Group says results from its COVID-19 British Foodservice Sentiment Study shows nine out of 10 respondents agree that temporary closure of out-of-home or eat-out establishments is a sensible precaution. Carried out on 20th March 2020, before the nationwide lockdown was announced, the NPD survey indicates that there is scope for the delivery channel to extend its reach.

Almost four in 10 (39%) of respondents are already using delivery services, and a further 42% told NPD that delivery services are either not available where they live, or that they do not use delivery services. However, one in 10 respondents (10%) said they will now try using delivery for the first time during the COVID-19 outbreak. A further 8% of those who regularly order from a delivery service will now do so more often.

Looking ahead, more than half of all respondents (53%) say they will return to eating out once the COVID-19 pandemic subsides and British foodservice outlets are permitted to open in a conventional manner. In addition, a quarter of respondents (24%) say they will eat out more often than before.



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Demand from families for snacking delivered by foodservice operators and delivery platforms increased 95% in London in 2020 versus 2019.

Pull up to the counter: drive-thru spend up 45% September to November 2020
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Food delivery could hit £7.1 billion in 2020 – but consumers will be ready to eat out when lockdown lifts
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Comparing the January-to-October period this year with the same period in 2019, spending on food delivery in the United Kingdom has seen a 40% increase in spend to £5.7 billion.


Press Contact

Lucy Green
Greenfields Communications
07817 698366
Lucy@greenfieldscommunications.com

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